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You have two options: use a guided setup flow or manually create a custom implementation. Embedded chat windows are optimized for mobile browsers, so customers have a frustration-free chat experience on every device.
After Chat is set up in the console, your agents can interact with chat customers. You can run multiple Salesforce apps at the same time. See Also.
They can also run reports on live chat session records to van insight into how their agents are performing. With the Salesforce console, your agents and supervisors can access Chat and other Service Cloud products in one place to provide customers fast and efficient customer service. The Chat Console and Omni-Channel are helpful for customer support supervisors, too.
Click Cwn next to the name of the Salesforce console app chat sex big free which you want to set up Chat.
Optionally, if your Salesforce org has Knowledge enabled, select Include Suggested Articles from Knowledge in Chat to display the Knowledge One widget in the chat workspace. When these four parts come together, they create one seamless web chat experience for your customers and support team.
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Choose the records or s that you want to open as subtabs of chat sessions dhat the chat workspace. However, Chat features several APIs that enable developers to fully customize the chat experience for your org.
Support agents use the Chat Console to send and receive messages. Bots are your agents' allies—not their replacements. Then, add Embedded Service and Einstein Bots to give your agents and customers the best web chat experience. Use Embedded Service to create chay customizable chat window that customers use to get the help they need.
Quickly connect customers to agents by adding cjat buttons on your web s and sending automatic chat invitations to customers as they peruse your website. You can implement Chat almost entirely in Setup without writing code.
Click Save. After you set up Chat, add it to a Salesforce console app.
Service Cloud Add Chat to the Salesforce Console Adding Chat to the Salesforce console enables agents and supervisors to chat with customers and access other customer service tools in one place. Omni-Channel routes chat requests to the right agent based on availability and qualifications.
Einstein Bots are computer programs that can save both your agents and customers time by handling routine requests and gathering pre-chat information. Select Include Chat in this App.