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Use web-based chat to offer real-time support to customers. Quickly connect customers to agents by adding chat buttons on your web s and sending automatic chat invitations to customers as they peruse your website. Available in: Performance Editions and in Developer Edition orgs that were created after June 14, When these four parts come together, they create one seamless web chat experience for your customers and support team. The Chat Console and Omni-Channel are helpful for customer support supervisors, too.

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However, Chat features several APIs that enable developers to fully customize the chat experience for your org. Available in: Performance Editions and in Developer Edition orgs that were created after June 14, Embedded chat chas are optimized for mobile browsers, so customers have a frustration-free chat experience on every device.

Einstein Bots are computer programs that can save both your agents and customers cahts by handling routine requests and gathering pre-chat information. Support agents use the Chat Console to send and receive messages.

Quickly connect customers to agents ,y adding chat buttons on your web s and sending automatic chat invitations to customers as they peruse your website. Required Editions. You can implement Chat almost entirely in Setup without writing code. They can also run reports on live chat session records to gain insight into how their agents are performing.

Use Embedded Service to create a chatw chat window that customers use to get the help they need. Bots are your agents' allies—not their replacements.

Omni-Channel routes chat requests to the right agent based on availability and qualifications. When these four parts come together, they create one seamless web chat experience for your customers and support team.

Use web-based chat to offer real-time support to customers. The Chat Console and Omni-Channel are helpful for customer support supervisors, too.